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faqs

  • Do you offer refunds?
    • No worries :) 
    • We want to make sure you’re happy with your items. 
    • So if you are unhappy with your item(s) for what ever reason, we will provide a refund within 30 days. 
    • When sending the item(s) back to us, please keep in mind that you will be responsible for shipping expenses and the item(s) should be in its original new condition and packaging.
    • Please mark your parcel as ‘returned goods’ to avoid any duty fees
  • What is the status of my order?
    • We will email you once your order has been processed. We will then email you again once the order has left our warehouse.
    • Order fulfilment is generally 1 business day, but can take up to 3 business days before shipping during peak periods.
  • My tracking number doesn’t work
    • At times the tracking number will not show up in certain parts of the delivery chain as it is being handled by multiple carriers (international and domestic and the codes might not work across systems). Be sure to check back in a few days. Please note, the majority of the time, it’s on it’s way to you 😃 ..we understand you’re eager and excited! 
  • My order hasn’t arrived yet
    • We aim to get orders out to you as soon as possible, but due to the nature of international shipping and customs operations, for some locations it may be longer than others. If it is has been longer than 10 days, please contact us. 
    • We strive for customer satisfaction, so we will make sure to do what is right by you.
  • Do you offer warranty?
    • Yes! We offer a 2 year Global Warranty on workmanship and all manufacturing defects from the day you receive the item(s). Please note the warranty does not cover general wear and tear from everyday usage.
  • I have another question
    • Feel free to contact us. We would love to hear from you :)

 

 

 

 

 

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