In order to minimize paper waste, we've made our product manual digital. You can view and download it here.

No need to worry! You can order a replacement charging cable here.

We try our best to process and ship orders as quickly as possible. Thus, all order cancellation requests must be made within 3 hours after placing your order. If you would like to cancel your order, please email support@meejee.co with your order number and mention that you would like to cancel it.

An order can be modified if it has not yet been processed by our warehouse. Most orders are processed within 2-48 hours. If you would like to request an order modification, please send an email to support@meejee.co with your order number and explain the change you would like to us make to your order. Please note that changes are no longer possible after an order has been processed by our warehouse.

Processing time is typically 1-3 business days.

For regular shipments within the Continental United States, the expected shipping time is 3-5 business days; however this can take longer, especially during peak seasons. If you need your meejee sooner, we also offer 2-day expedited shipping on US orders for an additional fee (please see checkout for your rate).

For shipments outside of the Continental United States, shipping can take anywhere from 7-30 business days depending on the country.

Please refer to our product manual for an in-depth explanation (with cute illustrations).

Your meejee is rechargeable with its included DC charging cable. A full charge takes two hours and should last you for 2-12 months of regular use. 

Charging is very simple. Plug the USB end of the charging cable into a power outlet using a compatible adapter. Insert the DC connector into meejee’s charging port located on the bottom of the device. A light under the center button will begin to glow red to let you know your meejee is charging. Once it has reached a full charge, the light will glow green.

For blue, pink, and yellow meejees: 

After plugging in your meejee with the included charging cable, a light should appear around the center power button. A red-colored light indicates that your meejee is charging, and a green-colored light means that it’s fully-charged. If no light appears, try plugging it in to a different wall outlet or using a different usb wall connector. 

For black meejees:

As you can probably already tell, our black meejees are really, really black. While this makes them look super cool (in our opinion), it comes at the sacrifice of a dimmer charging light. If you are having trouble telling whether your black meejee is charging or not, try pressing the power button while it is plugged in. If it turns on and shuts off quickly, it means that your meejee is charging. After a few hours, your meejee will be fully charged and ready to go.  

WARNING: Do not attempt to charge your meejee when the charging port is wet or has cleanser residue on it. Avoid charging in areas where the device or cable may come in contact with water. Do not use your meejee while it is charging and do not charge it for more than 24 hours straight.

This depends entirely on what your skin responds best to! Some of our customers see best results from using it twice a day, and some of our customers see best results from using it once a week. Everyone’s skin is different, so it’s important to find the right frequency for you and your skin. We recommend starting out by using it once a day on a low intensity setting and increasing/decreasing the frequency and intensity based on how your skin responds. 

CAUTION: If you experience unusual irritation or discomfort when using your meejee, discontinue use immediately and consult a physician.

We’re also here to offer help and advice on how to get the most out of your meejee if you ever need it! Shoot us an email at info@meejee.co and we’ll help!

The box contains 1 meejee and 1 USB charging cable. To save paper, we made our product manual digital. You can access it here.

Yes and yes! meejee's IPX8 waterproof rating means that you can use it in the shower, the bath, the pool, the rain, or whatever else you're into. We don't judge, we just make it possible. 

In our opinion, the shower is the best place to use meejee!

The sonic pulses that meejee produces are micro vibrations set to what we refer to as the “magic frequency range”. Some of of our team members call it the “meegic frequency range”, but most of us think that’s corny.  

Regardless, when channeled through meejee’s bristles, thousands of vibrational pulses in this frequency travel below the surface of your skin and rapidly vibrate the clumps of unwanted, skin-harming material stuck inside your pores. This rapid vibration causes the material to become loose and break apart, allowing for your cleanser to swoop in and wash away the remnants.

Acne and other skin-related issues don't form on the surface of skin, they form below the surface, inside of pores.